We're here for you. Reach out anytime and we'll get back to you as soon as possible.

📧 Email: customer@shibuyastreetwear.com

🕐 Service Hours: Monday – Friday, 9am – 8pm

No reply? Check your spam folder - we never ignore a message.

Response Times:

February – October (Standard)

Email: within 24 hours

November – January (Peak Season)

Email: within 48 hours

Outside of working hours our AI assistant is available to help with common questions. Our team will follow up as soon as we're back online.

Every message matters to us. We read and respond to each one personally.